Conflict Management Training

Conflict Management Training

Most of Innesskirk's management training and delopment programs include content related to communication. Conflict Management training in particular is all about communication skills and emotional intelligence. The ability and awareness of your own behavior and habits as well as the ability to 'read' other people are general requirements to prevent and manage conflicts successfully. Refreshing communication basics and generating self-awareness  is the first step to applying new skills and manage conflicts successfully.

A Practical Approach
Some conflict management workshops lack the application within the organization and end up being very theoretical in nature. Our conflict management training approach is different. We deliver a conflict management training workshop, which is applied to your organization. This is done through a conflict history review, as part of the pre-course questionnaire, internal conflict resolution overview and a look at the traditional elements of conflict prevention and escalation processes within the organization.

Engaging Delegates Before the Workshop
Our pre-workshop engagement questionnaire creates awareness of current conflict management gaps within the organization and assist us with delivering content which is applicable and on target for your organization. During the workshop a hands-on conflict simulation challenge is played out, which establishes practicle conflict management strategies. Discussions and thinking is encouraged in small group exercises using case studies and scenarios to achieve positive conflict management outcomes and assertive management behavior practise.

Conflict Management Application
An extensive conflict management simulation exercise, explore conflict prevention and conflict management processes and highlights the role of managers in the process. Individual behavior assessment shows managers their current practices, increases self-awareness and shows practical improvement steps for managers, in regards to their responsibilities, skills, habits and organizational behavior. Post simulation discussions include best practice and positive behavior benchmarking tools, common pitfalls of conflict management initiatives, a review of examples, and essential elements required in any conflict management process.

Consolidation and Implementation
Delegates discuss how they would apply the outcomes of the previous conflict management simulation and analyze their own environment using our unique iIMPACT™ projects and online and face-to-face coaching approach.

The overall conflict management workshop is enlightening, fun, highly interactive and provides clear practical techniques and tools that you can use back in the office. Our iIMPACT™ methodology guarantees that you benefit fully from the newly acquired techniques, skills and knowledge.

If you want to know more, please download Innesskirk company profile. To find out more about our range of workshops download the Innesskirk workshop catalog. or look at the A-Z Course library, to book a course or to discuss your training needs further contact one of our offices or send us an email.