Terms & Conditions

Discounts

Public programs are discounted if multiple bookings are made at the same time. An initial commitment fee of 10% of total booking is required at the initial booking. Invoices are created and send out as per standard training schedules at the discounted rate. This commitment fee is deducted from the last booking invoice.

Number of course days booked

Discount given

Less than 5 course days

0%

Between 6 – 25 course days

10%

Between 26-50 course days

15%

More than 50 course days

20%

In-company programs are created in close cooperation with the client. This involves comprehensive pre-course analysis, meetings with potential delegates and set objectives. In-course programs are therefore individually quoted and for each program a proposal is made.

Cancellation and Transfers

Booked programs, courses and workshops may be cancelled or transferred by providing prior written notice of the cancellation or transfer to Innesskirk Global. Cancelled or transferred bookings will incur a cancellation or transfer fee at the point of cancellation or transfer.

Cancellation Fee

The cancellation / Transfer fee is a percentage of the training and/or coaching delivery fee and varies with the number of calendar days’ prior written notice of the cancellation / transfer received by Innesskirk Global. All cancellations must be made during normal business hours (e.g. between the hours of 9am – 5pm, Sunday - Thursday). Notice of cancellations falling outside such hours will be deemed to fall within the next business day. The day the training course is to commence shall not be counted.

Period of notice prior to Training Course

Cancellation Fee

15 - 28 calendar days notice

50%

0 - 14 calendar days notice

100%

Transfer Fee

the same rules applies to transfers as cancellations, however the period of notice is:

Period of notice prior to Training Course

Transfer Fee

15 - 28 calendar days notice

20%

1 - 14 calendar days notice

50%

Coaching

Due to the individual nature of Coaching, substitute Coachees/clients are not permitted. Postponing individual coaching sessions will not incur a charge if within the terms of working agreed between coachee/client and coach. When cancelling coaching sessions, please ensure that you inform the training manager within your own organisation.

Travel and accommodation

Facilitator and trainer travel will be charged at cost for in-company course events in different cities held outside of Dubai and Abu Dhabi. Accommodation is will be charged at cost for bed, breakfast and evening meal.

Courses and events

Courier costs for delivery and return of any equipment associated with delivering the event will be charged at cost. Any additional equipment hire will be charged at cost.